ABOUT THE SMARTPILLOW

What is the SmartPillow?

It is a high quality pillow which contains within it a small SleepEngine™ unit featuring two speakers which play scientifically developed sounds while you sleep. The sounds help you fall asleep faster and stay asleep for longer, enabling you to wake up feeling refreshed and energised.

How does the SmartPillow work?

The scientifically developed Sleepsounds produced by the SleepEngine™ technology are low frequency tones which imitate the waves of natural sleep cycles produced by the brain. The brain follows these tones to help restore healthy natural sleep patterns - all while you sleep!

Does the SleepEngine™ technology work?

The technology is featured in the SleepHub sleep aid which is used by consumers around the world. It has been tested in two trials where over 90% of participants saw an improvement in their sleep, including more than 2.5 hours extra time asleep.

How quickly can I expect to see improvements in my sleep?

Sleep improvement using SleepEngine™ will vary depending on the user and their unique sleep issues. Everyone’s sleep journey is different and we have seen users report an improvement in their sleep within a few days whilst others have taken several weeks. The best way to break any bad habit is with repetition of a good one, so the more you use your SmartPillow, the better your sleep experience will be.

Does the SmartPillow come with a warranty?

It comes with a one year manufacturer's warranty.

USING THE SMARTPILLOW

How do I set up my SmartPillow?

Your SmartPillow has been designed to be quick and easy to set up. A ‘Getting started’ guide can be found on the inside lid of the packaging, which provides all the basic information you need to start using your SmartPillow straight away. You will find more detailed information in the User Guide found here.

How do I position my SmartPillow?

Use a pillow cover and place the SmartPillow on your bed as you would any traditional pillow. Ensure the power cable is positioned towards the back of your pillow to avoid obstructing your movement or safety during sleep.

How do I connect my SmartPillow to power?

Your SmartPillow has a permanent power cable which connects the SleepEngine™ sound unit directly to a power source. Connect the USB-A end of the cable to the power adapter provided. Place the plug into the power socket and if required, switch on the power at the socket.

Where can I find the SleepEngine™ App?

The App is available for both iOS and Android devices and can be downloaded from the App Store here and the Google Play Store here.

How do I connect my smart device to the SmartPillow?

Once you have downloaded the App to your smart device, simply launch the App and follow the on-screen instructions to connect your SmartPillow using Bluetooth. Remember to ensure that Bluetooth on your smart device is switched on.

Are there any age restrictions for using the SleepEngine™ technology?

We do not recommend that children use SleepEngine™ as it has been developed to re-train adult brains to revert to their natural sleep cycles.

What settings should I use in the App to ensure I get the best sleep?

You can select from a range of Sleep Programs, Soundscapes (optional) and Alarm Sounds, and adjust indivdual volume levels to suit your needs. Everyone has different sleep requirements so we encourage you to experiment with different settings to find the most suitable ones to help you best fall and stay asleep. Deep Sleep is often the best program to begin with and if you decide to use a Soundscape, remember that the Sleepsound volume should be 3-5 points higher than the Soundscape volume.

Should I change my sleep routine when using my SmartPillow?

Ensuring that you are as consistent as possible in the time that you go to sleep will help maximise the effectiveness of your SmartPillow. Additionally, creating the right sleep environment will help to give yourself the best opportunity to improve your sleep. For example, ensuring your environment is dark, minimising noise, creating a cool room temperature and relaxing before going to bed. Additionally, avoiding caffeine and heavy meals in the lead up to your bedtime will help prepare you well for a good night's sleep.

CARING FOR YOUR SMARTPILLOW

How do I clean my SmartPillow?

Always follow the manufacturer’s instructions for cleaning the pillow. The pillow should never be machine washed or immersed in water. Spot clean only both the outer case and inner of the pillow. Do not attempt to clean the electronic components or the product’s internal parts.

Do I need to inspect my SmartPillow?

Regularly inspect the pillow, USB cable and power adapter for signs of damage. If damage is detected, discontinue use immediately and contact customer support for assistance.

FURTHER INFORMATION & SUPPORT

Is there a User Guide for the SmartPillow?

You can find a User Guide containing detailed information about the SmartPillow here.

Where can I find more help with my SmartPillow?

You can find answers to frequently asked questions, troubleshooting tips and contact our team at the customer support portal, found here.